Terms & Conditions

Updated: 24 April 2020

We've launched HelpMyStreet.org as a hub to help community groups and make it easy and safe for anyone in the UK to volunteer and help those in need.

HelpMyStreet.org is a not-for-profit service run by a team of specialists with skills, tools and technology that will hopefully help communities around the UK. We’ve built a service to make volunteering safe, accessible and as helpful as possible for those in need at this time.

To support this goal we ask all our users to play their part and agree to these terms.

1. Who can use Help My Street?

  • Anyone in the UK who is over 18, has a valid passport or driving licence and is able to verify their identity with our partner, Yoti, can register as a volunteer on HelpMyStreet.org.
  • Anyone with a genuine need and currently living in the UK can request help, although we may not be able to match you with a volunteer until there are enough volunteers in your area. If this is the case, we’ll let know before you submit any personal details.
  • Anyone can request help on behalf of someone who has a genuine need and is currently living in the UK.
  • Everyone who uses the site must support the aims of the community-led support organisations and HelpMyStreet.org, which is to support those in need in the UK.

2. We ask that all of our users:

  • Follow the latest government advice at all times – we’ll do our best to help by sharing information on our Resources page
  • Be aware of the symptoms of coronavirus (COVID-19) and what to do if you or anyone in your household has symptoms. You can find a link to the NHS web pages on our Resources We ask that all volunteers refrain from community helping for a minimum of 14 days after exposure or showing symptoms, and longer if the symptoms persist.
  • Only use this site, and all information made available to you through this site, for the purpose of helping people in need.
  • Act with honesty and integrity at all times.
  • Are respectful towards all users and protect the confidentiality of all users’ information.
  • Update information in a timely and accurate manner.

3. We ask that Street Champions and Helpers:

  • Register with a personal email address that only you have access to. Please don’t register with a group inbox. We believe security is important and as a result we want to make sure everyone who has access to data provided by us has been verified through our site.
  • Check your inbox frequently. We may notify you of new requests for help via email.
  • Minimise the time spent outside the home by grouping requests/errands together wherever possible.
  • Only use other people’s information for the purpose for which it is intended. Don’t share information with anyone unless it’s absolutely necessary.
  • Only agree to take on requests that you are willing and able to complete yourself.
  • If you encounter a problem, a situation you’re not comfortable with, or can’t complete a request for any reason, let a Street Champion know as soon as possible so that help can be provided by another volunteer.
  • Keep people informed, e.g. let people know that you’ve received their request for help. If other volunteers also receive the request, let them know you’ve got it covered and will complete the request for help.
  • Offer your time and support for free, without expectation of favour or gift in return. If you need to buy something on someone else’s behalf (e.g. their shopping) it’s OK to ask for that money back, but always spend their money wisely and give them a copy of the receipt.

4. The role of a Street Champions

  • Communicate with people who are sheltering safely at home and/or their friends and family.
  • Co-ordinate and complete their requests for help, by working with local Helpers or completing them yourself.
  • Collaborate with other Street Champions.
  • Respect people, their needs and their personal information.

We ask that you:

  • Try to make contact with everyone on your street(s) who may be in need of help and/or support. It’s important they know how to contact you should they need help.
  • Respond to urgent requests within 24 hours.
  • Respond to other requests within 24-48 hours, even if it’s just to acknowledge them.
  • Contact another Street Champion as soon as possible if you are encountering difficulties with a request for help or support.

5. For people requesting help

  • Only share information you’re comfortable sharing with someone you may not yet know well.
  • Never share bank details. If a volunteer needs to buy something for you and pay for it themselves make sure you have a conversation about how and when you will pay them back. Finding a way to pay without exchanging notes and coins is always preferable as it reduces any risk of transmission.
  • If you are requesting help on behalf of someone else, where possible always get their permission beforehand
  • Please don’t request help which involves close contact or any specialist care. If you need this kind of help, please contact the specialist services or authorities who may be able to help you.
  • Don’t feel pressured to wait for help if you need it urgently and have not heard back from one of our volunteers. You can contact us directly by emailing support@helpmystreet.org, or search for additional support in your local community through Covid-19 Mutual Aid UK.